Privacy Policy
The Australian Speech Training Institute is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our online platform, access our services, or interact with our site.
Information We Collect
We collect information you provide directly to us when you register for an account, enrol in a course, purchase a service, participate in online forums or activities, contact us for support, or otherwise interact with our online platform. The types of information we may collect include your name, contact details (such as postal address), payment information (processed securely via third-party providers), academic or professional history relevant to course prerequisites, and any other information you choose to provide.
We also automatically collect certain information about your use of our online platform. This may include details about your access to and use of the service, interaction with course content, IP address, browser type, operating system, and usage data collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
- To provide, operate, and maintain our online platform and services.
- To enrol you in courses and manage your participation.
- To process transactions and manage billing.
- To communicate with you regarding your account, courses, or services.
- To provide student support and respond to inquiries.
- To personalise your experience on our site.
- To monitor and analyse trends, usage, and activities in connection with our services.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of the Australian Speech Training Institute and others.
- To comply with legal obligations and enforce our terms and policies.
Legal Basis for Processing
We process personal information based on different legal grounds, including:
- The necessity of processing for the performance of a contract with you (e.g., providing access to courses you have enrolled in).
- Your consent (e.g., for certain types of communication or optional data processing).
- Our legitimate interests (e.g., improving our services, preventing fraud, managing our business operations, where these interests are not overridden by your data protection rights).
- Compliance with a legal obligation to which the Australian Speech Training Institute is subject.
Information Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- With service providers who perform services on our behalf, such as payment processors, hosting providers, analytics providers, and customer support services. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- With partners or educational institutions involved in providing specific programs or services, where necessary for your enrolment or participation.
- In response to a legal request, such as a subpoena, court order, or government demand, or as required by law.
- To protect the rights, property, or safety of the Australian Speech Training Institute, our users, or others.
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide the services you have requested, for our legitimate business purposes, and to comply with our legal obligations. When your information is no longer required, we will securely delete or anonymise it.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request the erasure of your personal information in certain circumstances.
- The right to request restriction of processing of your personal information.
- The right to object to the processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to collect information about your browsing activities, improve your user experience, and analyse site usage. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our site. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, you can contact the Australian Speech Training Institute at the following physical address:
Australian Speech Training Institute
310 La Trobe Street, Level 5
Melbourne, Victoria, 3000
Australia